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Service providers

Last updated: June 20. 2024

Sub-processors

Name Data Purpose of processing Location
AWS Application data Provide a Vespa service Zones specified by customer
Google Application data Provide a Vespa service Zones specified by customer
AWS Tenant and Application metadata Provide access to Vespa Cloud control panel and maintain contact information for tenants US
Auth0 Email address Used for access control and identity management of Vespa Cloud users, user ID (email-address) is shared explicitly by a user that is granted access by the customer to tenant management US
Mailchimp Email address Used when a user has explicitly opted in to receive news and updates related to Vespa Cloud US
Zendesk Email address Provide a communication channel between the customer and Vespa.ai for support and operational updates US
Plausible Anonymous traffic data Tracking engagement across Vespa’s websites without use of cookies or any PII. EU
Grafana Email address Provide access to application metrics dashboard through the console. US
Grafana Controller Logs Used for auditing of application deployments and other changes to applications in Vespa Cloud US
Grafana Application Logs, metrics, request logs Application logs for observability and operation of the Vespa Cloud service. Request logs only when authorized by application owners for debugging specific issues. Location according to zones specified for application deployments. US, EU, APAC
HubSpot Email address Used for customer follow-up, where the user has opted-in to receive Vespa Cloud news. EU
Atlassian Email address Provide a communication channel between the customer and Vespa.ai for support and operational updates US, EU

Service providers

The below list contains the third party service providers Vespa.ai work with to provide the Vespa Cloud service.

Name Data Purpose of processing Location
Stripe Billing contact and payment information Provide payment and invoice management US